Refund policy

We are confident you will be happy with your BRUNNER'S METALWEAR purchase. If you are not completely satisfied, METALWEAR will accept your return within 30 days from the date of receipt. We apologize, but items indicated as Final-Sale are non-returnable unless received damaged or defective in which case we ask you to email us immediately for assistance. Cancellations, changes, or returns are not allowed on custom orders or special request pieces as they are made just for you and therefore considered final-sale as well. A refund of the purchase price, less shipping costs if any, will be issued provided the returned merchandise is in its original, resalable condition and the Packing Slip is included with the return. If the original Packing Slip is not available, please email us at BRUNNER'S METALWEAR.com for a Return Authorization Number. Credit to your original method of payment will be issued once your return is received but may take one or two billing cycles to show on your account.

Returns should be shipped through a traceable method such as UPS, FedEx or Insured Parcel Post. Please be sure to keep the return Tracking Number until you receive your refund. We cannot be responsible for lost or damaged packages. Returns should be addressed to:

BRUNNER'S METALWEAR
Attn: George Boettcher
3108 Priest Woods Dr.
Nashville, TN 37214